3CX includes enterprise class features as standard. Its designed for mobility and unified communications and does everything and more than traditional phone systems, without hidden upgrade costs.
3CX key features
In addition to the limited functionally of the free edition, 3CX is available in three commercial editions, Standard, Pro and Enterprise.
3CX Enterprise includes all the features of Pro dition with an additional license key for use on a secondary machine for backup purposes.3CX brochure 3CX Data Sheet
All commercial editions of 3CX include the following common features:
|3CX Standard Features|
|General Features||Call Management Features||Unified Comms / Mobility Features|
|Unlimited extensions||Auto attendant||Web / video conferencing|
|4 – 1,024 sim calls supported||Call routing (DID) transfer||Conference calling|
|Caller display||Blind / attended transfer||Conference rooms|
|Fax support||Call forwarding||See presence of colleagues|
|Intercom & paging||Caller screening / ID||Voice to email|
|Call recording||Call logging||Fax to email as PDF|
|Music on hold||Call queuing||Integrated fax server|
|Central phone book||Call waiting||Integrate external offices|
|Call by name||Parking, pickup, transfer||Missed call email notification|
|Call reporting||Message waiting indicator||Advanced forwarding rules|
|Plug & play provisioning||Voicemail||Outlook / Office 365 integration|
|Backup/restore PBX||Web based management||Click2Call (WebRTC)|
|Supports popular IP phones||Queue management||CTI support|
|Supports VoIP & SIP||iOS, Android, Windows phone client|
3CX Pro Additional features
As well as those listed above, 3CX Pro offers additional advanced call-centre features, superior call reporting capability and integration with CRM tools and Microsoft Exchange. It also extends unified communications capabilities across multiple office sites.
|3CX Pro Advanced Call Centre Features|
|Wallboard||Customer hang up & retain queue position|
|Advanced reporting||Customer call back when agent available|
|Real time queue stats||Call back notification emails to supervisor|
|Monitor queue status||Round robin queue|
|Review no of callers in queue||Longest waiting queue|
|Log agents in & out of queues||Least talk time queue|
|Advanced agent stats||Fewest answered queue|
|Time that agents logged in/out of queue||Hunt by threes – Random / prioritised queue|
|Review No of answered/unanswered calls||SLA alerts / reporting|
|Average & longest wait time||Listen in / whisper / barge in|
3CX Pro application integration
3CX Pro enables integration with popular applications and Customer Relationship Management tools such as:
- Microsoft Dynamics
- Microsoft Exchange
- Google Contacts
- Exact Online
- Zen Desk
- Fresh Desk
- Any Web-based CRM that support a HTTP API
CRM functionality will allow you to:
- Call a client contact directly from your CRM software with a mouse click
- Bring up a customer record as a pop-up when you receive a call from them
- Automatically log calls from contacts in your CRM system, so you can keep track of conversations
- Log missed calls with the contact in the CRM system
3CX Pro also integrates with Microsoft Exchange so any changes made in your Exchange address book are replicated into the 3CX Phonebook.
3CX Enterprise Additional License Key
3CX Enterprise includes all of the unified communications and management features of 3CX Pro edition but includes an additional standby license (with same key as the original).
The standby license works hand-in-hand with inbuilt failover and can be used with a secondary machine for backup purposes should there be a problem. This solution is ideal for large organisations who can’t afford any downtime.
Feature highlights of 3CX
Learn more about 3CX
Find out more about 3CX and why this should be your phone system of choice.